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Shipping & Returns

To edit this page simply login to the control panel, click the Website Content tab and choose theView Web Pages option. Click Edit next to the Shipping & Returns page and you can change this text. A sample returns policy is shown below which you can edit as needed.

Returns Policy

You may return most new, unopened items within 5 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it ( 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping 

All orders ship from Hong Kong

 Order processing time is typically 5 to 10 business days depending on the quantity of items you order.
Deliveries are made Monday through Friday (except on holidays)

 There is a holiday during this time, shipments will be delayed.

 The company selected to enhance the delivery efficiency of our customers are more satisfied with local courier and Hong Kong Post EMS for the shipping member
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 Returns :

As long as you purchased from our store directly, you can return the items back to us.

Products can be returned to our office within 5 days of the purchase date.

The products must be returned in the original packaging and with all the items included to avoid the restocking fee . For example, if you purchased a case. When returning, the case must be returned with the original box and the included screen protector. It does not matter if the screen protector was used.

Don’t worry, we’ll take it back even if it is used.

Email our Customer Support in your account's Help Desk to request for a refund on your product.

They will be able to provide you with the RMA form to fill out to process all Returns and Exchanges.

Our exchange process works just like our return process.

You can return the item to us with all its contents and we will refund you. You can place a new order for the item you wanted at any time. We do not send out the item. It must be placed as a new order. This ensures that the item will be eligible for warranty in the future.